FREQUENTLY ASKED QUESTIONS

As soon as your order is dispatched, we’ll send you a confirmation email with a tracking link. You can use this link to stay updated on the status of your delivery.

We provide a detailed size chart on every product page. When hoodies and T-shirts are designed with an oversized fit, and if you prefer a more tailored look, consider ordering a size down.

To maintain the quality of your Clothes, wash them inside out at a maximum of 30°C. Avoid using a tumble dryer and let them air dry to protect the fabric and prints.

For our Leather Bags, we recommend the following care tips:

  • Avoid exposure to water: If the leather gets wet, gently pat it dry with a soft cloth.
  • Clean regularly: Wipe the surface with a dry or slightly damp cloth to remove dust and dirt.
  • Condition the leather: Use a high-quality leather conditioner or cream every few months to keep the leather soft and prevent cracking.
  • Store properly: When not in use, store the bag in a dust bag and avoid prolonged exposure to direct sunlight.

By following these guidelines, you’ll help preserve the original look and feel of both your clothing and leather items.

Orders within the Netherlands and Belgium typically arrive in 1 to 3 business days. For international orders, delivery may take between 3 to 7 business days, depending on your location.

Once we receive and inspect the returned product, your refund will be processed within 14 days. If you have questions about your refund, feel free tocontact usvia thecontact format the bottom of this page or by email at support@confirm.nl

If your order hasn’t been shipped yet, we’ll do our best to assist you. Contact our customer support team as soon as possible via the contact form below or support@confirm.nl to make changes or cancel the order.

Yes, we ship internationally! During checkout, you can select your destination, and the available shipping methods will be shown.

Netherlands & Belgium

  • Orders over €100: Free shipping
  • Orders under €100: €5.95
  • Delivery: 1-4 business days

Rest of Europe

  • Orders over €200: Free shipping
  • Orders under €200: €9.95

United Kingdom 

  • Orders over £135: Free shipping (Customs and import duties apply.)
  • Orders under £135: £10.95 (Customs and import duties included.)

Worldwide

  • Orders over €250: Free shipping (Customs and import duties apply.)
  • Orders under €250: €19.95

Track your order using the tracking number sent via email. Once your order has been placed, it cannot be canceled or changed. Please allow 1-4 business days for us to process your order. 

First, check with neighbors or anyone who may have received it on your behalf. If the package is still missing, please contact us through the form below or via support@confirm.nl so we can help you track it.

Let us know as soon as possible. If your order hasn’t been shipped, we can update the address. If it’s already on the way, we’ll help coordinate with the shipping provider to resolve the issue. Please reach out via the contact form below or by email at support@confirm.nl.

We stand behind the quality of our products. If you experience any defects or quality issues, please reach out to us through the form below or via support@confirm.nl, and we’ll be happy to help.

We’re Here to Help!

Do you have a question or need assistance with your order? Feel free to reach out to us by filling out the form below. Our support team will get back to you as soon as possible.

You can also contact us directly via email: support@confirm.nl

Contact form