General Terms & Conditions

Article 1: Applicability
Article 2: Contact Information
Article 3: Agreement, Price & Payment
Article 4: Delivery
Article 5: True Reproduction and Durability
Article 6: Cooling-off Period & Right of Withdrawal
Article 7: Privacy
Article 8: Complaints Procedure
Article 9: Applicable Law & Competent Court
Article 10: Changes to the General Terms and Conditions

ARTICLE 1: APPLICABILITY
These are the general terms and conditions of Confirm Clothing B.V. These General Terms and Conditions apply to all orders placed through the website of Confirm Clothing B.V.
By placing an order, you expressly agree to the applicability of these General Terms and Conditions to the order you have placed and declare to be aware of its content.

ARTICLE 2: CONTACT INFORMATION CONFIRM CLOTHING B.V.
Name: Confirm Clothing B.V. – Confirm.nl
Return Address for Returning Products: Brucknerlaan 10, 5011DM Tilburg, Netherlands
Email Address: support@confirm.nl
Chamber of Commerce Number: 67635040
VAT Number: NL857101961B01

ARTICLE 3: AGREEMENT, PRICE & PAYMENT
The agreement is concluded when you place an order via the website, and Confirm Clothing B.V. has sent you a confirmation of your order by email.
Confirm Clothing B.V. reserves the right not to accept your order if:
The information you have entered is not correct or incomplete, and if Confirm Clothing B.V. doubts the correctness of this information;
You have not accepted the delivery of a previous order and/or you have not picked up a previous order;
The delivery address you provided is in a country where Confirm Clothing B.V. does not deliver.
Confirm Clothing B.V. will inform you as soon as possible if it does not accept your order.
The price listed on the website at the time of payment is a total price of all products, including shipping costs and taxes applicable in the European Union.
To pay for your order, you can choose one of the payment options offered by Confirm Clothing B.V.
Orders delivered outside the European Union may be subject to additional charges and/or taxes. These charges and/or taxes are explicitly not included in the total price mentioned in subsection 2 of this article. Any additional costs based on these charges and/or taxes are for your account and risk.
Confirm Clothing B.V. cannot be held to an offer on its website if you can reasonably understand that the offer, or a part of it, contains an obvious mistake or error, such as an unusually low price. We ask you to contact Confirm Clothing B.V. if you have doubts about the correctness of an offer.

ARTICLE 4: DELIVERY
Confirm Clothing B.V. will do its utmost to process and deliver your order as quickly as possible, but in any event within 30 days after the date of purchase. The delivery dates indicated on the website of Confirm Clothing B.V. are based on circumstances known to Confirm Clothing B.V. at the time of concluding the agreement and may be subject to changes due to external factors, such as the chosen payment method, method of transport, and internal availability. Delivery dates may also change if you make changes to your order.
You are obliged to do everything reasonably expected of you to enable Confirm Clothing B.V. to deliver your order on time. If you do not cooperate as described in this article 4 subsection 2, Confirm Clothing B.V. reserves the right not to deliver the products.
Your order will be delivered to the delivery address or collection point that you indicated on the website of Confirm Clothing B.V.

ARTICLE 5: TRUE REPRODUCTION & DURABILITY
Confirm Clothing B.V. will do its utmost to reproduce the products as faithfully as possible on its website. If you believe that the product you ordered does not match the reproduction on the website – at the time the product was ordered – you can use your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can use your right of withdrawal.
The durability of the products offered by Confirm Clothing B.V. on its website depends on the material of the product and the way and intensity with which you use the product. To ensure that the products maintain their longest durability and highest quality, it is important to observe the instructions and washing instructions.

ARTICLE 6: COOLING-OFF PERIOD & RIGHT OF WITHDRAWAL
If you wish to withdraw from the agreement, you may do so in any way possible. You are free to use this model form and send it back to us. For your convenience, you can also log in to register your return. Send back the items as quickly as possible, but within 14 days from the day after you have exercised the right of withdrawal. The product or products in question can be sent to the return address mentioned in Article 2.

You are only liable for any diminution in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. This means that all items must be returned in the same condition as they were received; the items should not be damaged, soiled, washed, altered, or worn (other than to try on) and any labels or tags must be intact.

If a product is eligible for a refund, Confirm Clothing B.V. will reimburse the amount paid for the product within fourteen (14) days after receiving the product in question, using the bank account number you used for the payment.

We will refund the full purchase amount including any standard shipping costs for the outbound shipment as soon as possible, at the latest within 14 days after you have indicated your desire to withdraw from the agreement.

For a full refund, it is important that you always return the product unworn in its original condition with accompanying labels, tags, etc. Of course, you may try on the products. We may withhold the refund until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is earlier. Your refund will be executed via the original payment method used when placing the order.

The right of withdrawal is not limited by the return/exchange requirements that you can consult on the website: https://ConfirmClothingB.V./pages/shipping-returns. The right of withdrawal does not apply to the following types of contracts:

Agreements for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

ARTICLE 7: PRIVACY
Confirm Clothing B.V. exercises due care in handling your data. You can review our privacy policy at https://Confirm.nl/pages/privacy-policy.

ARTICLE 8: COMPLAINTS PROCEDURE
We will do our utmost to ensure the ordering and delivery process runs smoothly. Should you have a complaint, you can contact us using the contact details provided in Article 2 of the General Terms and Conditions. We aim to resolve your complaint as quickly as possible.

ARTICLE 9: APPLICABLE LAW & JURISDICTION
These General Terms and Conditions and the agreements concluded between Confirm Clothing B.V. and you are governed by Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded. The competent court in Amsterdam shall have exclusive jurisdiction in the event a dispute cannot be resolved amicably.

ARTICLE 10: CHANGES TO THE GENERAL TERMS AND CONDITIONS
Confirm Clothing B.V. may amend these General Terms and Conditions at any time. Changes to the General Terms and Conditions shall only take effect if the amended version is published on the website of Confirm Clothing B.V. We expect you to consult the most recent version of the General Terms and Conditions when purchasing products on the website.